SMEs worldwide are lately turning to ChatGPT and other artificial intelligence tools as they offer innumerable benefits and help their businesses grow and stay competitive. AI tools like ChatGPT can be customized to fit SMEs’ specific needs and processes and be used to ensure seamless and effective interaction with customers and employees, thereby improving their service desk operations. Furthermore, AI tools provide quick and accurate responses to diverse inquiries, automate repetitive and time-consuming tasks, provide real-time data and analytics, offer 24/7 support, and do much more. Thus, AI technologies can free employees to focus on more high-level tasks and vital areas of their businesses.
